Right of withdrawal
Right of withdrawal
The right of withdrawal does not apply to purchases in one of our stores. Any return of the goods is done purely out of goodwill.
In the case of contracts concluded outside of business premises and distance contracts, the consumer has a right of withdrawal in accordance with § 355 BGB of the German Civil Code. In this case, you have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
In order to exercise your right of withdrawal, you must send a clear declaration to us (Bettenhaus Leitermann GmbH, Lange Str. 13-15, 77652 Offenburg, email: info@leitermann-schlafkultur.de, telephone: + 49-781-91600) (e.g. E.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the sample withdrawal form attached below, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
In the following cases, in accordance with Section § 312g BGB of the German Civil Code, there is no right to call for a ram if goods are not prefabricated and an individual selection or determination by the consumer is decisive for their manufacture or which are clearly tailored to the consumer's personal needs.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all the payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us). For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was agreed with you. In no case, we charge you any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back.
You must send the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract (Bettenhaus Leitermann GmbH, Lange Str. 13-15, 77652 Offenburg, email: info @ leitermann-schlafkultur.de, phone: + 49-781-91600) to return or hand over. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning.
Sample cancellation form _________________________________________________ - – Received on (*) __________ _________________________________________________ - – _________________________________________________ - – _________________________________________________ - – (*) Delete where not applicable. |